ustomer Experience is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from first contact to becoming a happy and loyal customer.
It's no surprise that a customer who has a positive experience with a business is more likely to become a repeat and loyal customer. In fact, 58% of customers are willing to pay MORE for a better experience.
Develop a Great Customer Experience Strategy:
Create a Clear Customer Experience Vision
Understand Who Your Customers Are
Implement a Quality Framework
Capture Customer Feedback in Real Time
Personallize the Experience
Available In-Person: Portland, Maine
Available Virtually: Across the U.S.
Contract Hours per Month: 6
Minimum Contract: Month-to-Month
Pricing: $250 / hour
Before I can help you grow, I need to understand your business. Take the next step.
